Refund policy

Every engagement starts with a demo run of your own buyer questions, so you can see the answers and citations before paying. If a plan turns out not to fit, our first step is to fix the fit or move you to a smaller plan rather than keep a payment we have not earned.

First-time monthly subscriptions can be refunded in full within 14 days of the first payment, provided the month of checks has not been fully consumed. After that window, the current period is not refunded and cancellation stops the next renewal.

Annual plans are refundable in full within 30 days of payment. After 30 days we refund the unused whole months, calculated from the date we receive your request, less any discount that was granted for paying annually.

You can cancel at any time from your account settings. Cancellation takes effect at the end of the period you have already paid for; access continues until then and no further charges are made.

A few items fall outside the policy:

Duplicate charges, charges after a successful cancellation, and payments that failed to provision access are refunded in full. Tell us and we will correct it, normally without asking you to prove anything.

Retainers collected through a payment link we generate are refundable while the period is unstarted, or pro-rated for work not yet delivered. Because the retainer is paid by your client, refunds return to the account that paid.

Email billing@universal.orbitrankgeo.com from the account address with the invoice number, the amount and the reason. If you are on a plan with a named contact, that contact can raise it for you.

We answer refund requests within two business days and approve or explain within five. Approved refunds are issued through the original payment method — Stripe or PayPal — and typically appear within 5 to 10 business days depending on your bank or card issuer.